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seller plus members, how much time do you want for a custome

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muneerali Posts: 6 2 years ago

Obviously I went to customer support, and since I am a Seller Plus member I expected them to reply within 5 hours as promised. Almost 14 hours have passed at the time of this writing and I didn't receive any reply. I understand it's the weekend and reply times are slower, but I also expect the service to be fulfilled as promised. I get it 5 hours are not always possible, but I am close to 3x that. And I don't know what to do, if I cancel the order myself I receive a cancellation penalty even if I did nothing wrong and the order was placed without my consent..

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